Extend is more than a vendor, they are a trusted partner. During our initial roll out, we were struggling with internal resources needed to achieve the timelines we were aiming for. Extend not only helped us with technical resources, they worked with us side by side every day and helped us launch Extend plans online. This was a segment of our business that we knew would have an immediate impact and without the resources and expertise Extend provided, we'd still be working on it. When we launched the Extend plans on our website, we were seeing moderate success. Extend suggested we make some additional changes to enhance the user experience and position Extend plans throughout the customer journey. Once we implemented a new modal suggested by Extend, we increased our attach rate by 109% immediately. Our decision to rely on Extend's expertise and guidance has impacted our sales performance more than any other decision we made this year.
VP of Customer Care & Inside Sales at SoClean