FOR CUSTOMERS

Expect more from your product protection

Extend is reinventing the extended warranty and product protection experience by putting you at the center of our solution. We build our protection plans to give you a modern, easy-to-use experience so that you can rest easy knowing your favorite products are safe whenever life happens.

Extend Protection Platforms

We ❤️ making
customers happy. 

Our seamless protection experience gives you peace of mind. You can ride, listen, cook, or play as much as you want without worrying about unexpected accidents or issues. Our platform is designed to get you back to using the products you love as quickly as possible. But don’t take it from us – here are some of our customer’s reviews!

"Everyone has been so nice helping me get my product replaced with a new one. I will be applying for this warranty again."

Perry W.

"Great customer service. Fast turn around time."

Matthew W.

"Awesome service. Product was out of stock so they let me choose a similar product!"

Edwin B.

"The entire process was very easy, and the customer service was great. Communication was fast and prompt!"

LiWei J.

"Extend has truly helped me out. They replaced my broken parts quickly and are a great company to work with."

Wayne O.

"This was a no hassle process.  I put in my claim and received my new motor in a reasonable time.  Absolutely love it. Thank you for keeping me in the air with no hassles"

John N.

"A perfect and simple process. Buy these warranties and you wont be sorry AAA+++++++++++++"

Clinton H.

"Very easy and helpful to request a claim"

Terry G.

"So fast and easy. I purchase Extend plans on all electronics that are prone to power surges that always happen where I live."

Jordan G.

How it works

STEP 1

Shop with our partners

You’ll find our Extend plans on millions of products sold through brands including Peloton, iRobot, Traeger Grills, Harman / JBL, and so many more. Just add a plan while shopping and we’ll email you your contract – no receipts or paperwork needed.

STEP 2

File a claim

Claiming your extended warranty shouldn’t feel like being dragged through the mud. To file a claim, simply message our virtual claims specialist, Kaley, or get help from a customer support representative at 877-248-7707

Over 95% of Extend claims are resolved in less than 90 seconds!

STEP 3

Enjoy your product!

Send in your damaged product using our free shipping label. Then we’ll get your replacement sent or repair scheduled so you can get back to using your product in no time.

We provide coverage that makes it worthwhile.

Fast replacements & repairs

If your product breaks - we’ll replace or repair it in no time!

Accidental protection

Some plans include coverage for accidents like drops, breaks and spills.

Free shipping

We’ll cover the costs of shipping and handling for your replacement or repair.

Malfunction protection

Coverage for when a mechanical or electrical error causes your product to stop working. 

No hidden fees

The cost of your plan is the amount you pay at purchase. No deductibles. No hidden fees. No scams.

Store credit

Most replacement plans give you store credit - giving you the freedom to pick a new product or stick with the same one.

General wear-and-tear

You’re covered when regular use of your product over time results in a problem.

Easy online claims

No more jumping through hoops. File a claim in seconds with Kaley!

Customer support

We are ready to help. Use Kaley to file a claim 24/7 or send us a message here.

Frequently Asked Questions

How do I purchase an Extend protection plan?
What happens to my contract if I return my product?
How do I cancel my protection plan?
How do I file a claim?
I haven't received a refund for my protection plan after I’ve returned my product
I have a question about the product I purchased, who should I ask?