Terms of Use

Last updated: October 10, 2023

PLEASE READ THESE WEBSITE TERMS OF USE (“TERMS OF USE”) CAREFULLY.  THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF THE EXTEND WEBSITE, INCLUDING ALL INFORMATION, SERVICES AND OTHER CONTENT PROVIDED ON THE EXTEND WEBSITE (COLLECTIVELY, THE “SITE”).  BY ACCEPTING THESE TERMS OF USE OR BY ACCESSING AND USING THE SITE, YOU AGREE THAT: (1) YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS OF USE, AND (2) THESE TERMS OF USE CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND EXTEND, INC. (“EXTEND”).  IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU ARE NOT PERMITTED TO ACCESS OR USE THE SITE.  

ARBITRATION NOTICE: These Terms of Use contain a binding arbitration agreement including a waiver of any right to participate in a class action lawsuit or class-wide arbitration.  Please see the “Arbitration Agreement and Class Action Waiver” section below for additional details.  

Minimum Age
‍You represent that you are at least 18 years of age (or the age of majority in the state in which you reside).  If you are under the age of 18 (or the age of majority in the state in which you reside), but at least 13 years of age, you may use the Site only under the supervision of your legal guardian who has agreed to be bound by these Terms of Use. This Site is not intended for, and you may not use this Site if you are under 13 years of age.  

Privacy Policy
Please click here to view our Privacy Policy, which applies to personal information collected from or provided by you on the Site.  

Modifications
Extend reserves the right to modify and update these Terms of Use, as well as any aspect of the Site at any time in its sole discretion.  Your continued access to or use of the Site will constitute your acceptance of any modifications and updates made by Extend.  

Your Account
You may be required to create an account with Extend (“Account”) in order to access certain content and services on the Site.  You are not permitted to share, sell, distribute or otherwise transfer your Account or allow your login credentials to be used by any other individual.  Extend may terminate your Account and suspend your use of the Site for any reason or no reason, without prior notice to you, including but not limited to if Extend suspects that your Account is being used in an unauthorized manner.

Site Content
The Site, including all information, services, images, logos, trademarks, graphics, software, and other content made available by Extend on the Site (collectively, the “Site Content”) are the sole property of Extend, its affiliates or their licensors and are protected by copyright and other laws, both in the United States and in other countries.  You may not reproduce, modify, republish, distribute, resell, broadcast, reverse-engineer, create derivative works from or otherwise exploit in any manner, in whole or in part, the Site Content, except to the extent expressly permitted by Extend.  You may download and copy Site Content made available to you on the Site for your personal and noncommercial use, provided that you keep intact any copyright or other proprietary notices displayed therein.  Except for this limited license, Extend does not convey any interest in or to the Site Content.  All rights not expressly granted herein are reserved by Extend, its affiliates and their licensors.

Third-Party Services
The Site may include links to or plug-ins of third-party websites, apps or services that may be operated by companies not affiliated with Extend.  The inclusion of such links or plug-ins on the Site is provided solely as a convenience to you, and Extend makes no representations or warranties regarding any such third-party website, app or service.   If you choose to click on any link to or plug-in of a third-party website, app or service, you understand that you are connecting directly to the third-party website, app or service and will be subject to any terms of use, policies and privacy practices of such third party.

Marketing and Surveys
Extend may send electronic surveys to you from time to time. By submitting answers to any such surveys, you grant Extend a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, reproduce, distribute, prepare derivative works of, display, perform and otherwise fully make use of your survey responses, and any information, materials or other content contained therein, in connection with Extend’s business, including without limitation for promoting and redistributing part or all of Extend’s services in any media formats and through any media channels (including, without limitation, APIs, third-party websites and feeds). You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third-party rights, including without limitation, any privacy rights, publicity rights, copyrights, contract rights or any other intellectual property or proprietary rights. You hereby consent and grant Extend the right and license to use and license others to use, in perpetuity, your name (displayed in conjunction with your survey responses) and publish such portions of the survey with your name, for any lawful trade, marketing, promotional or advertising purpose in connection with Extend’s services, anywhere in the world, in any medium, whether now known or later developed.  You expressly release Extend and its officers, employees, agents and licensees from and against any and all past, present and future claims for compensation or liability that you or your successors, assigns or estate may have for violation of the right of privacy or publicity, defamation, libel or any other claim or cause of action arising out of the use of your survey responses or your name or endorsement.

Shipping Protection
Shipments eligible for Extend Shipping Protection are insured under a cargo insurance policy (the “Extend Policy”) issued to Extend by Overtime Insurance Solutions Corporation and produced through Extend Insurance Agency, Inc. (“EIA”).  While you are not an insured under the Extend Policy, any reimbursement, if applicable, will be directed to you as a loss payee.  Coverage may not be available in all jurisdictions and coverage is governed by the terms, conditions, limitations and exclusions set forth in the Extend Policy.  Extend and EIA may earn commissions or other compensation in connection with making protection available for eligible shipments under the Extend Policy.  Extend’s Shipping Protection guide can be found at https://www.extend.com/shipping-protection-guide.

Acceptable Use Policy  
You agree that you will not post or submit any content, including but not limited to reviews, comments, ideas, photos and other information (collectively, “User Material”) or use the Site in a manner that: (1) is obscene, inappropriate, threatening, harassing, abusive, false, inaccurate, deceptive, libelous, defamatory, vulgar, pornographic, invasive of privacy or is otherwise injurious to third parties; (2) constitutes a criminal offense, gives rise to civil liability or otherwise violates any local, state, national or international law; (3) contains computer viruses, malware, bots, worms, Trojan horses or other harmful, disruptive, or destructive materials that limit the functionality of any computer software, hardware or telecommunications equipment; (4) includes advertisements, promotional materials, spam, junk mail, pyramid schemes or other forms of solicitation; (5) impersonates another person or entity or falsely states or misrepresents your affiliation with a person or entity; (6) attempts to or disguises the origin of any User Material posted to the Site; (7) implies Extend’s endorsement of your content; (8) restricts or interferes with any other User’s ability to use or enjoy the Site, as determined by Extend in its sole discretion;  (9) tampers with postings, registration information, profiles, submissions or content of other users; (10) uses any robot, spider, scraper or other automated means or interface not provided by Extend to access the Site; (11) extracts data or gathers or uses information available through the Site through any means not intentionally made available or provided for through the Site; (12) infringes or alleges to be infringing upon a third-party's intellectual property rights, including any patent, trademark, trade secret, copyright, right of publicity or other proprietary rights of any party, including, without limitation, any content that is the subject of any third-party claim of infringement; (13) violates contractual or fiduciary relationships; or (14) violates these Terms of Use or uses the Site in any manner that is inconsistent with the purposes or objectives of this Site, as determined in good faith by Extend.  Extend reserves the right to suspend or terminate your access to the Site and seek other legal or equitable remedies, upon becoming aware of any violation of this Acceptable Use Policy by you.

International Users
The Site is controlled, operated and administered by Extend from its offices within the United States.  Reference to services and content on the Site do not imply that such services are available in your local jurisdiction.  Extend makes no representations that materials or content available through the Site are appropriate or available for use outside the United States, and access to the Site from territories where its contents are illegal is prohibited.  You may not use the Site in violation of United States export laws and regulations.  If you access the Site from a location outside the United States, you are solely responsible for compliance with the laws of your local jurisdiction.

Warranty Disclaimer
THE SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS.  EXTEND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING: (1) THE SITE CONTENT, INCLUDING BUT NOT LIMITED TO (A) THE ACCURACY, COMPLETENESS, SECURITY, AVAILABILITY OR TIMELINESS OF THE SITE CONTENT, OR (B) THE RESULTS OBTAINED OR TO BE OBTAINED FROM THE SITE CONTENT;  OR (2) THE ABSENCE OF ANY MALWARE OR OTHER HARMFUL CODE ON THE SITE OR WITHIN ANY SITE CONTENT.  EXTEND, ITS AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.  

CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, AND ACCORDINGLY, THE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.  IF YOU ARE A CONSUMER, ANY STATUTORY RIGHTS THAT CANNOT BE WAIVED BY YOU ARE UNAFFECTED BY THIS SECTION.  

Limitation of Liability
IN NO EVENT WILL EXTEND, ITS AFFILIATES OR LICENSORS BE LIABLE TO YOU FOR ANY DIRECT, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOST REVENUES OR PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, DELICT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT EXTEND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  BECAUSE SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF DAMAGES, EXTEND’S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF SUCH JURISDICTION.

Indemnity
You agree to indemnify, defend and hold harmless Extend and its affiliates, and each of their respective officers, directors, employees, agents, suppliers and representatives, from and against all losses, expenses, damages, fines, penalties and other costs, including reasonable attorney fees, arising out of or related to (1) your use or misuse of the Site, including any Site Content; (2) your breach of these Terms of Use; or (3) any User Materials submitted by you to the Site.  Extend reserves the right to assume the exclusive defense and control of any matter that is subject to indemnification under this section, in which event you agree to cooperate with any reasonable requests assisting our defense of such matter.

Governing Law
All questions concerning the construction, validity, enforcement and interpretation of this Agreement shall be governed by and construed in accordance with the domestic laws of the state of California, without giving effect to any choice of law or conflict of law.

Binding Arbitration and Class Action Waiver
To the fullest extent permitted by law, you and Extend agree to arbitrate any controversy, claim or dispute arising out of or in any way related to your use of the Site, including but not limited to claims based on contract, tort, negligence, statutory or regulatory provisions. EACH PARTY IS GIVING UP ITS RIGHT TO SUE IN COURT AND TO HAVE ANY CONTROVERSY, CLAIM OR DISPUTE HEARD BY A JUDGE OR JURY.

YOU AND EXTEND EXPRESSLY AGREE TO ARBITRATE ANY CONTROVERSY, CLAIM OR DISPUTE ARISING OUT OF OR IN ANY WAY RELATED TO YOUR USE OF THE SITE.  THIS AGREEMENT TO ARBITRATE ALSO APPLIES TO THRESHOLD ARBITRABILITY ISSUES, INCLUDING ISSUES RELATED TO WHETHER THIS AGREEMENT TO ARBITRATE IS UNCONSCIONABLE OR ILLUSORY AND ANY DEFENSE TO ARBITRATION.  YOU ALSO AGREE THAT ANY ARBITRATION MAY ONLY BE BROUGHT IN YOUR AND OUR INDIVIDUAL CAPACITIES, NOT AS A CLASS, PURPORTED CLASS OR REPRESENTATIVE ACTION.  THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL OR ENTITY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

The mutual promise by you and Extend to arbitrate any and all disputes, and to do so on an individual basis, rather than to litigate before the courts or other bodies, provides the mutual consideration for this agreement to arbitrate.

Either party may exercise the right to arbitrate by providing the other party with written notice of any and all claims forming the basis of such right in sufficient detail to inform the other party of the substance of such claims. In no event shall the request for arbitration be made after the date when institution of legal or equitable proceedings based on such claims would be barred by the applicable statute of limitations.

Unless you and Extend otherwise agree, the arbitration will be conducted in the county where you reside by a single neutral arbitrator and in accordance with the then current rules for resolution of disputes of the American Arbitration Association (AAA) (available online at www.adr.org). The parties are entitled to representation by an attorney or other representative of their choosing. The parties agree to abide by and perform any award rendered by the arbitrator. The arbitrator shall issue the award in writing and therein state the essential findings and conclusions on which the award is based. Judgment on the award may be entered in any court having jurisdiction thereof.

Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. Extend will consider reimbursing a portion of those fees upon a showing of financial hardship, unless the arbitrator determines the claims are frivolous.  You and Extend shall each be responsible for their own attorney’s fees and costs in arbitration, unless they are authorized by law or the arbitrator determines that a claim or proceeding was frivolous or brought for an improper purpose or in bad faith.

NOTWITHSTANDING THE ABOVE, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THIS ARBITRATION PROVISION WITHIN 30 DAYS FROM THE EARLIER OF: (1) THE DATE YOU REGISTER FOR AN ACCOUNT, OR (2) THE DATE YOU FIRST SIGNED AN AGREEMENT WITH EXTEND THAT CONTAINED AN ARBITRATION PROVISION.  The opt-out notice must be postmarked no later than the applicable deadline and mailed to Extend, Attention: Legal, 440 N Barranca Ave #4904, Covina, CA  91723.  The opt-out notice must state that you do not agree to this arbitration provision and must include the name, address, phone number and email address associated with your Account. You must sign the opt-out notice in order for it to be effective. This procedure is the only way you can opt out of this arbitration provision; failure to comply strictly with this procedure and the applicable deadline automatically will render the opt-out notice null and void. If you opt out of the arbitration provision, all other parts of these Terms of Use will continue to apply.

General
To the extent any portion of these Terms of Use is determined to be unenforceable by a court of competent jurisdiction, such portion will be modified solely to the extent necessary to cause such portion to be enforceable, and these Terms of Use, as modified, will remain in full force and effect.  This is the entire agreement between you and Extend relating to the subject matter herein.

Electronic Communications
These Terms and any other documentation, agreements, notices or communications between you and Company may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices and other communications for your reference.

How To Contact Us
If you have any questions about these Terms of Use, please contact Extend at privacy@extend.com. If you need more information about your Extend product protection or shipping protection coverage or need to file a claim, please contact Extend here: https://www.extend.com/contact-us.