The future of commerce starts with Shopper Intelligence.

One-size-fits-all commerce is good for policy abusers but bad for business. Adapt your shopper experience with real-time insights and AI-powered decisioning.

One-size-fits-all commerce is good for policy abusers but bad for business. Adapt your shopper experience with real-time insights and AI-powered decisioning.

Get a big picture of your customers.
Down to the smallest detail.

Extend Shopper Intelligence uses advanced analytics and AI to evaluate a shopper's true value and cost, then segments them to help you deliver the right experience to the right customers.

Return History
Account Age
Payment Methods
Membership Status
Login Location
Claim History
Order Value
Origin Scan
Claim Frequency
Return Reason
Time of Purchase
Referrall Source
Email Address
Purchase Frequency
Fraud Risk
# of claims filed
Exception Status
Shipping Address
Carrier Scan
Coupon Usage
Visual Proof of Delivery
Billing Address
Destination Scan
Suspicious Payments
Undelivered Scan
Return Method
Return History
Account Age
Payment Methods
Membership Status
Login Location
Claim History
Order Value
Origin Scan
Claim Frequency
Return Reason
Time of Purchase
Referrall Source
Email Address
Purchase Frequency
Fraud Risk
# of claims filed
Exception Status
Shipping Address
Carrier Scan
Coupon Usage
Visual Proof of Delivery
Billing Address
Destination Scan
Suspicious Payments
Undelivered Scan
Return Method
Return Reason
Order Value
Account Age
Purchase Frequency
Payment Methods
Login Location
Claim History
Return History
# of claims filed
Origin Scan
Claim Frequency
Time of Purchase
Referrall Source
Membership Status
Fraud Risk
Exception Status
Suspicious Payments
Shipping Address
Carrier Scan
Email Address
Visual Proof of Delivery
Billing Address
Destination Scan
Undelivered Scan
Coupon Usage
Return Method
Return Reason
Order Value
Account Age
Purchase Frequency
Payment Methods
Login Location
Claim History
Return History
# of claims filed
Origin Scan
Claim Frequency
Time of Purchase
Referrall Source
Membership Status
Fraud Risk
Exception Status
Suspicious Payments
Shipping Address
Carrier Scan
Email Address
Visual Proof of Delivery
Billing Address
Destination Scan
Undelivered Scan
Coupon Usage
Return Method
Time of Purchase
Order Value
Account Age
Return Reason
Payment Methods
Login Location
Origin Scan
Claim History
Return History
Purchase Frequency
Undelivered Scan
# of claims filed
Billing Address
Claim Frequency
Referrall Source
Suspicious Payments
Fraud Risk
Exception Status
Shipping Address
Coupon Usage
Carrier Scan
Email Address
Return Method
Membership Status
Visual Proof of Delivery
Destination Scan
Time of Purchase
Order Value
Account Age
Return Reason
Payment Methods
Login Location
Origin Scan
Claim History
Return History
Purchase Frequency
Undelivered Scan
# of claims filed
Billing Address
Claim Frequency
Referrall Source
Suspicious Payments
Fraud Risk
Exception Status
Shipping Address
Coupon Usage
Carrier Scan
Email Address
Return Method
Membership Status
Visual Proof of Delivery
Destination Scan
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Know your good shoppers from the bad.

Stopping fraud and improving the customer experience starts with knowing your shoppers. Shopper Intelligence takes the guesswork out of segmenting your good customers from the bad.

Name
Stefan
Age
28
Lifetime Value
Positive
Return Rate
Very Low
Fraud Risk
Very Low
Return Policy
Free Returns
Name
Rex
Age
83.6 million
Lifetime Value
Negative
Return Rate
Very High
Fraud Risk
Very High
Return Policy
Final Sale

The right policy for every customer.

Shopper Intelligence creates personalized perks and policies based on customer segments. Your best customers get VIP treatment, while policy abusers are spotted and stopped from impacting your margins.

Let data inform your next move.

Detailed analytics and strategic insights shape customer policies and processes — from shipping and product protection to returns and exchanges.

32% of first-time customers return their purchases.
Incentivize hassle-free exchanges with $10 store credits.
Your return costs have increased 8% YOY due to a 23% increase in fraudulent claims.
Adjust your return policy to require manual inspection for high-risk customers.
The top 10% of your customers drive 52% of your profit.
Consider offering free returns to your high-value customers.

Built to boost your business.

Learn how Extend Shopper Intelligence can help you control costs, maximize revenue, and build customer loyalty.

Schedule a Demo

No dev team? No problem.

We make it easy to get started. Seamlessly integrate using our robust APIs or commerce platform integrations like Shopify, BigCommerce, and more.

API Reference
TRUSTED BY

Ready to get started?

Schedule a Demo

Ready to get started?

Schedule a Demo