Privacy Policy

Extend Privacy Policy

Effective Date: January 30, 2024

Your privacy is important to us.  We have prepared this Privacy Policy to explain how we collect, use, and disclose personal information we obtain about you when you use the Extend website (“Site”), any Extend application programming interfaces, and other services offered by Extend (collectively, the “Services”). This Privacy Policy also explains the measures we take to safeguard the personal information and the choices available to you regarding the information.  This Privacy Policy applies to all users of the Services, unless otherwise expressly indicated.  The Services are provided by Extend, Inc. (“Extend”, “we”, “our”, “us”).

1. Managing Your Information Preferences 

You may opt out of receiving marketing e-mails from us by using the unsubscribe link in the relevant email.  If you have questions regarding this Privacy Policy, please e-mail us at privacy@extend.com.

Virginia Residents: If you are a Virginia resident, for more information about your privacy rights, please see the section of this Privacy Policy called “Virginia Privacy Rights”.

California Consumers: If you are a California consumer, for more information about your privacy
rights, please see the section of this Privacy Policy called “California Consumer Privacy
Statement”.

Canadian Consumers: If you are a Canadian consumer, for more information about your privacy rights, please see the section of this Privacy Policy called “Canadian Consumer Privacy Statement”.

2. Information We Obtain 

We may obtain certain personal information about you that you choose to provide to us, including any information you choose to include in your account or in communications with us. We also collect personal information from merchants and partners who offer our protection plans on their websites or other distribution channels. The personal information we obtain includes:

  • Contact information, such as name, email and postal address, and phone number;
  • Government-issued IDs (e.g., driver’s license number or passport number) for identity verification and anti-fraud purposes;
  • Information about the product covered by your Extend plan, such as the type of product, the product’s serial number, the date and amount of the purchase, and the manufacturer;
  • Information about your Extend protection plan, such as your protection plan ID, the type of plan you purchased, and the duration and coverage of your plan;
  • Claims information, such as your claim ID, a description of the nature and cause of the issue with the product, and claim status and disposition;
  • Other personal information you provide to us, such as through emails, phone conversations, or online chats.
Information We Obtain by Automated Means 

When you interact with our Services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a small text file placed on your computer to identify your computer and web browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. We use these automated technologies on the Services to collect information about your devices, browsing actions, and usage patterns.  The information we obtain in this manner may include the type of web browser you use, your device identification information, your IP address, the pages you view, and the time and duration of your visits to the Site.  We use this information to help us understand how people use the Services, and to enhance the Services we offer. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Services; (3) tailor the Services around your preferences; (4) measure the usability of the Services and the effectiveness of our communications; and (5) otherwise manage and enhance our Services, and help ensure they are working properly.  

Most web browsers are initially set up to accept cookies.  You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.  Please note, however, that certain features of the Services may not work if you delete or disable cookies.  

Our Site is not designed to respond to “Do Not Track” signals from browsers.  

Third-Party Analytics Services

We use third-party analytics services on our Services, such as Google Analytics and Hotjar. The information we obtain through the Services may be disclosed to or collected directly by these services.  To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/. For  further  details  about  Hotjar,  visit https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar.

3. How We Use the Information We Obtain 

We use the personal information we obtain about you to:

  • Provide our Services, and manage our relationship with you;
  • Establish and manage your account with us, and identify and authenticate you so you can access and use our Services;
  • Process and fulfill claims and orders in connection with our Services;
  • Personalize your experience with our Services;
  • Increase and maintain the safety and security of our Services and prevent misuse;
  • Communicate with you (including providing you with offers and other communications about our Services) and provide customer support;
  • Manage career opportunities at Extend;
  • Operate, evaluate and improve our Services (including managing the Services, developing new services and offerings; enhancing and improving our Services; managing our communications; analyzing our Services; performing data analytics; and performing accounting, auditing and other internal functions);
  • Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • Comply with and enforce applicable legal and regulatory requirements, industry standards, and our policies and terms.

We also may use the information in other ways for which we provide specific notice at the time of collection, and obtain consent to the extent required by law.

4. Information We Share 

We may share the categories of personal information we process about you (as described above) with certain third parties, in particular:

  • Our affiliates and subsidiaries for the purposes of providing and administering our Services;  
  • Insurance companies and the merchant or partner from which you purchased a product to offer, provide and administer our Services. Your personal information will be handled by these parties in accordance with their respective privacy statements, and they will be independently accountable for managing and protecting the personal information they receive from us;  
  • Our service providers and other entities to perform certain services on our behalf, such as hosting and maintenance of our databases and Site, data storage and management, and marketing and promotions.  We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal and regulatory requirements.  


In addition, we may disclose personal information (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to lawful requests by government agencies, which may include lawful access by foreign courts, law enforcement and other government authorities in the jurisdictions in which we, our affiliates or our service providers operate; (3) to establish, exercise, or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss, or to protect the safety, property, or rights of Extend or of any third party; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.


We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).We do not sell personal information to third parties in exchange for monetary consideration.

5.   Personal Information You Make Available to Others

By using certain features of the Services you may make certain of your personal information available to others. For example, when you post a service rating or a photo on the Site, other users may see your name (first name and last name initial), the city you live in and other information that you choose to make available to others.  Please be aware that whenever you share information on any public area of the Services, that information may be accessed by others.

6.   How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

7.   Other Online Services and Third-Party Features

For your convenience and information, our Services may contain links to other online services, and may include third-party features such as apps, tools, widgets, and plug-ins.  Our Services also may allow others to send you such links.  These online services and third-party features may be owned and operated by third parties that are independent of us.  A link to a third party’s online service or feature does not mean that we endorse it or that we are affiliated with it.  The information practices of the relevant third parties, including information they may collect about you, are subject to the privacy notices of these parties, which we strongly suggest you review.  We are not responsible for the content or privacy practices of any websites, apps or services that are not owned or controlled by Extend.

8. Children’s Privacy

The Services are intended for users who are of the age of majority in their jurisdiction of residence.  We do not knowingly collect personal information from children under the age of 13 or such other age as may be directed by applicable law.  If we become aware that we have inadvertently received personal information from a child under the age of 13, or such other age as may be directed by applicable law, we will delete such information from our records.

9.   Data Transfers

We, our affiliates and our service providers may transfer, access, store and otherwise process the personal information we collect about you outside of the jurisdiction in which you are located, including to other states or provinces in Canada or the United States and other foreign jurisdictions where we, our affiliates or our service providers are located. This may include transfers to other countries that may not have the same data protection laws as the country in which you initially provided the information.  

10. Privacy Policy Changes

We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our personal information practices.  We will indicate at the top of this Privacy Policy when it was most recently updated.

11. Contact Us

If you have any questions or comments about this Privacy Policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, please contact us at: privacy@extend.com.


VIRGINIA PRIVACY RIGHTS
If you are a Virginia resident, you have the right to request access to, or correction or deletion of, your
personal information. We do not process your personal information for purposes of targeted
advertising. You can exercise your rights, or appeal our decision with respect to a request you
submitted, by emailing privacy@extend.com.

CALIFORNIA CONSUMER PRIVACY STATEMENT
This California Consumer Privacy Statement (“Statement”) supplements the Extend Privacy Policy https://extend.com/privacy and applies solely to California consumers. This Statement does not apply to Extend
personnel or job applicants.

This Statement uses certain terms that have the meaning given to them in the California Consumer
Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing
regulations (the “CCPA”).

Notice of Collection and Use of Personal Information
We may collect (and may have collected during the 12-month period prior to the effective date of this
Statement) the following categories of personal information about you:
Identifiers: identifiers such as a real name, unique personal identifier (such as a device identifier;
cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique
pseudonym, or user alias; telephone number and other forms of persistent or probabilistic
identifiers), online identifier, internet protocol address, email address, driver's license number, passport number, and other similar identifiers;
Additional Data Subject to Cal. Civ. Code § 1798.80: signature, insurance policy number;
Commercial Information: commercial information, including records of personal property, products
or services purchased, obtained, or considered, and other purchasing or consuming histories or
tendencies;
Online Activity: Internet and other electronic network activity information, including, but not
limited to, browsing history, search history, and information regarding your interaction with
websites, applications or advertisements;
Sensory Information: audio, electronic, and similar information;
Inferences: inferences drawn from any of the information identified above to create a profile about
you reflecting your preferences, characteristics, psychological trends, predispositions, behavior,
attitudes, intelligence, abilities, and aptitudes.

We may use (and may have used during the 12-month period prior to the effective date of this
Statement) your personal information for the purposes described in our Privacy Policy https://extend.com/privacy and for the following business purposes specified in the CCPA:
• Performing services, including maintaining or servicing accounts, providing customer service,
processing or fulfilling orders and transactions, verifying customer information, processing
payments, providing financing, providing analytics services, providing storage, or providing similar
services;
• Providing advertising and marketing services, except for cross-context behavioral advertising;
• Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad
impressions, and auditing compliance;
• Short-term, transient use, including, but not limited to, non-personalized advertising shown as part
of your current interaction with us;
• Helping to ensure security and integrity to the extent the use of your personal information is
reasonably necessary and proportionate for these purposes;
• Debugging to identify and repair errors that impair existing intended functionality;
• Undertaking internal research for technological development and demonstration;
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned,
manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the
service or device that is owned, manufactured, manufactured for, or controlled by us.

We do not collect or process sensitive personal information with the purpose of inferring characteristics
about California consumers covered by this Statement.

To the extent we process deidentified information, we will maintain and use the information in
deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

Retention of Personal Information
We will retain your personal information for the period reasonably necessary to achieve the purposes
described in our Privacy Policy and this Statement, or any other notice provided at the time of
collection, taking into account applicable statutes of limitation and records retention requirements
under applicable law.

Sources of Personal Information
During the 12-month period prior to the effective date of this Statement, we may have obtained
personal information about you from the following categories of sources:

• Directly from you, such as when you provide us information in connection with our Services;
• Your devices, such as when you visit our Site;
• Our merchants and partners, who offer or facilitate the offer of our protection plans;• Insurance companies, who underwrite or support the protection plans we offer;
• Our affiliates and subsidiaries;
• Vendors who provide services on our behalf;
• Online advertising services and advertising networks;
• Data analytics providers;
• Government entities;
• Operating systems and platforms; and
• Social networks.

Disclosure of Personal Information
During the 12-month period prior to the effective date of this Statement, we may have disclosed the
following categories of personal information about you for a business purpose to the following
categories of third parties:

Identifiers

• Our affiliates and subsidiaries
• Vendors who provide services on our behalf
• Consultants and professional services
organizations, such as auditors and law firms
• Our merchants and partners, who offer or
facilitate the offer of our protection plans
• Insurance companies, who underwrite or
support the protection plans we offer
• Data analytics providers

Additional Data Subject to Cal. Civ. Code §
1798.80 Law

• Our affiliates and subsidiaries
• Vendors who provide services on our behalf
• Consultants and professional services
organizations, such as auditors and law firms
• Insurance companies, who underwrite or
support the protection plans we offer

Commercial Information

• Our affiliates and subsidiaries
• Vendors who provide services on our behalf
• Consultants and professional services
organizations, such as auditors and law firms
• Our merchants and partners, who offer or
facilitate the offer of our protection plans
• Insurance companies, who underwrite or
support the protection plans we offer
• Data analytics providers

Online Activity

• Our affiliates and subsidiaries
• Vendors who provide services on our behalf
• Consultants and professional services
organizations, such as auditors and law firms
• Data analytics providers
• Internet service providers
• Operating systems and platforms

Sensory Information

• Our affiliates and subsidiaries
• Vendors who provide services on our behalf
• Consultants and professional services
organizations, such as auditors and law firms
• Internet service providers
• Operating systems and platforms

Category of Personal Information

Category of Third Party

In addition to the categories of third parties identified above, during the 12-month period prior to the
effective date of this Statement, we may have disclosed personal information about you to (1)
government entities, such as law enforcement authorities and regulators; and (2) third parties in
connection with an actual or proposed corporate transaction, such as a merger, acquisition, joint
venture, reorganization, divestiture, dissolution or liquidation.

We do not sell or share for cross-context behavioral advertising purposes personal information about
California consumers covered by this Statement.

California Consumer Privacy Rights
You have certain choices regarding your personal information, as described below.
• Access: You have the right to request, twice in a 12-month period, that we disclose to you the
personal information we have collected, used, disclosed and sold or shared about you,
including the categories of personal information collected, the categories of sources from
which the personal information is collected, the business or commercial purpose for collecting,
selling, or sharing personal information, the categories of third parties to whom we disclose
personal information, and the specific pieces of personal information we have collected about
you.
• Correction: You have the right to request that we correct the personal information we maintain
about you, if that information is inaccurate.
• Deletion: You have the right to request that we delete certain personal information we have
collected from you.

How to Submit a Request: To submit an access, correction or deletion request, please email us at privacy@extend.com. To submit a request as an authorized agent on behalf of a consumer, please email
us at privacy@extend.com. For questions or concerns about our privacy policies and practices, please
contact us as described in the “Contact Us” section of our Privacy Policy.

Verifying Requests: To help protect your privacy and maintain security, we will take steps to verify your
identity before granting you access to your personal information or complying with your request. If you
have an account with us, we may verify your identity by requiring you to sign in to your account. If you
do not have an account with us and you request access to or deletion of your personal information, we
may require you to verify your email address or certain of your information in our records, such as your
name, email address, phone number, postal address and Extend contract ID number. In addition, if you
do not have an account and you ask us to provide you with specific pieces of personal information, we
may require you to sign a declaration under penalty of perjury that you are the consumer whose
personal information is the subject of the request.

Additional Information: If you choose to exercise any of your rights under the CCPA, you have the right
to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may
charge a reasonable fee to comply with your request.

CANADIAN CONSUMER PRIVACY STATEMENT
This Canadian Consumer Privacy Statement supplements Extend’s Privacy Policy and applies solely to residents of Canada.

Personal  Information.  Under the Personal Information Protection and Electronic Documents Act (Canada) and provincial privacy laws (collectively, “Canadian Privacy Laws”) personal information means any information about an identifiable individual, which includes the information described above in this Privacy Policy as personal information.

Means of Collection. We collect personal information that you provide directly to us (in store, online or through other communication channels) as well as information your devices provide to us automatically. Where permitted by applicable law, we may also collect personal information from third parties (such as insurance companies and the merchant or partner from which you purchased a product) or publicly available sources.

Consent. By providing your personal information to us, you acknowledge that we may collect, use, disclose, retain and otherwise process your personal information as described in this Privacy Policy. Under Canadian Privacy Laws, you have the right to withdraw your consent at any time to our collection, use or disclosure of your personal information, subject to reasonable prior notice and applicable legal and contractual restrictions.  Depending on the nature of the personal information in respect of which you choose to withdraw your consent, if you do withdraw your consent, we may not be able to provide our products and services to you.  If you withdraw your consent in respect of any personal information that has been provided to third parties, we will advise such third parties of your withdrawal to the extent required by Canadian Privacy Laws.

Your Rights. Subject to limited exceptions under applicable Canadian Privacy Laws, you may have certain rights, including to access, update and correct inaccuracies in your personal information in our custody or control. You may also withdraw your consent to our collection, use and disclosure of your personal information (subject to legal and contractual restrictions).

To exercise the above rights or to submit a request on behalf of a consumer, or to otherwise submit a question or concern about our privacy policies and practices, please email our Director of Information Security at privacy@extend.com. When seeking to withdraw your consent or to request access to, correction of or other information concerning your personal information, we will request information from you to verify your identity and/or authority to act on behalf of a consumer.


Data Retention. Except as otherwise permitted or required by Canadian Privacy Laws or other applicable Canadian laws or regulations, we will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you, and we may use such anonymous data for any legitimate business purpose without further notice to you or your consent.

Privacy Governance Policies and Practices: We are committed to protecting your personal information and have implemented policies and practices that govern our treatment of personal information, including:

  • Designated roles and responsibilities in connection with handling personal information in our custody and control;
  • Policies and procedures regarding the protection of personal information, including safeguards designed to protect personal information against loss or theft and unauthorized access, disclosure, copying, use, and modification;
  • Processes for responding to data subject requests and complaints;
  • A framework for the retention and disposition of information designed to comply with our legal obligations.


In addition, we have designated our Director of Information Security as being responsible for overseeing the company’s compliance with applicable privacy laws, and we provide our employees with privacy training and awareness.  The Director of Information Security may be contacted at privacy@extend.com.


Extend Privacy Policy

Effective Date: January 30, 2024

PLEASE READ THESE WEBSITE TERMS OF USE (“TERMS OF USE”) CAREFULLY.  THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF THE EXTEND WEBSITE, INCLUDING ALL INFORMATION, SERVICES AND OTHER CONTENT PROVIDED ON THE EXTEND WEBSITE (COLLECTIVELY, THE “SITE”).  BY ACCEPTING THESE TERMS OF USE OR BY ACCESSING AND USING THE SITE, YOU AGREE THAT: (1) YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS OF USE, AND (2) THESE TERMS OF USE CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND EXTEND, INC. (“EXTEND”).  IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU ARE NOT PERMITTED TO ACCESS OR USE THE SITE.  

ARBITRATION NOTICE: These Terms of Use contain a binding arbitration agreement including a waiver of any right to participate in a class action lawsuit or class-wide arbitration.  Please see the “Arbitration Agreement and Class Action Waiver” section below for additional details.  

Minimum Age
You represent that you are at least 18 years of age (or the age of majority in the state in which you reside).  If you are under the age of 18 (or the age of majority in the state in which you reside), but at least 13 years of age, you may use the Site only under the supervision of your legal guardian who has agreed to be bound by these Terms of Use. This Site is not intended for, and you may not use this Site if you are under 13 years of age.  

Privacy Policy
Please click here to view our Privacy Policy, which applies to personal information collected from or provided by you on the Site.  

Modifications
Extend reserves the right to modify and update these Terms of Use, as well as any aspect of the Site at any time in its sole discretion.  Your continued access to or use of the Site will constitute your acceptance of any modifications and updates made by Extend.  

Your Account
You may be required to create an account with Extend (“Account”) in order to access certain content and services on the Site.  You are not permitted to share, sell, distribute or otherwise transfer your Account or allow your login credentials to be used by any other individual.  Extend may terminate your Account and suspend your use of the Site for any reason or no reason, without prior notice to you, including but not limited to if Extend suspects that your Account is being used in an unauthorized manner.

Site Content
The Site, including all information, services, images, logos, trademarks, graphics, software, and other content made available by Extend on the Site (collectively, the “Site Content”) are the sole property of Extend, its affiliates or their licensors and are protected by copyright and other laws, both in the United States and in other countries.  You may not reproduce, modify, republish, distribute, resell, broadcast, reverse-engineer, create derivative works from or otherwise exploit in any manner, in whole or in part, the Site Content, except to the extent expressly permitted by Extend.  You may download and copy Site Content made available to you on the Site for your personal and noncommercial use, provided that you keep intact any copyright or other proprietary notices displayed therein.  Except for this limited license, Extend does not convey any interest in or to the Site Content.  All rights not expressly granted herein are reserved by Extend, its affiliates and their licensors.

Third-Party Services
The Site may include links to or plug-ins of third-party websites, apps or services that may be operated by companies not affiliated with Extend.  The inclusion of such links or plug-ins on the Site is provided solely as a convenience to you, and Extend makes no representations or warranties regarding any such third-party website, app or service.   If you choose to click on any link to or plug-in of a third-party website, app or service, you understand that you are connecting directly to the third-party website, app or service and will be subject to any terms of use, policies and privacy practices of such third party.

Marketing and Surveys
Extend may send electronic surveys to you from time to time. By submitting answers to any such surveys, you grant Extend a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, reproduce, distribute, prepare derivative works of, display, perform and otherwise fully make use of your survey responses, and any information, materials or other content contained therein, in connection with Extend’s business, including without limitation for promoting and redistributing part or all of Extend’s services in any media formats and through any media channels (including, without limitation, APIs, third-party websites and feeds). You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third-party rights, including without limitation, any privacy rights, publicity rights, copyrights, contract rights or any other intellectual property or proprietary rights. You hereby consent and grant Extend the right and license to use and license others to use, in perpetuity, your name (displayed in conjunction with your survey responses) and publish such portions of the survey with your name, for any lawful trade, marketing, promotional or advertising purpose in connection with Extend’s services, anywhere in the world, in any medium, whether now known or later developed.  You expressly release Extend and its officers, employees, agents and licensees from and against any and all past, present and future claims for compensation or liability that you or your successors, assigns or estate may have for violation of the right of privacy or publicity, defamation, libel or any other claim or cause of action arising out of the use of your survey responses or your name or endorsement.

Shipping Protection
Shipments eligible for Extend Shipping Protection are insured under a cargo insurance policy (the “Extend Policy”) issued to Extend by Overtime Insurance Solutions Corporation and produced through Extend Insurance Agency, Inc. (“EIA”).  While you are not an insured under the Extend Policy, any reimbursement, if applicable, will be directed to you as a loss payee.  Coverage may not be available in all jurisdictions and coverage is governed by the terms, conditions, limitations and exclusions set forth in the Extend Policy.  Extend and EIA may earn commissions or other compensation in connection with making protection available for eligible shipments under the Extend Policy.  Extend’s Shipping Protection guide can be found at https://www.extend.com/shipping-protection-guide.

Acceptable Use Policy  
You agree that you will not post or submit any content, including but not limited to reviews, comments, ideas, photos and other information (collectively, “User Material”) or use the Site in a manner that: (1) is obscene, inappropriate, threatening, harassing, abusive, false, inaccurate, deceptive, libelous, defamatory, vulgar, pornographic, invasive of privacy or is otherwise injurious to third parties; (2) constitutes a criminal offense, gives rise to civil liability or otherwise violates any local, state, national or international law; (3) contains computer viruses, malware, bots, worms, Trojan horses or other harmful, disruptive, or destructive materials that limit the functionality of any computer software, hardware or telecommunications equipment; (4) includes advertisements, promotional materials, spam, junk mail, pyramid schemes or other forms of solicitation; (5) impersonates another person or entity or falsely states or misrepresents your affiliation with a person or entity; (6) attempts to or disguises the origin of any User Material posted to the Site; (7) implies Extend’s endorsement of your content; (8) restricts or interferes with any other User’s ability to use or enjoy the Site, as determined by Extend in its sole discretion;  (9) tampers with postings, registration information, profiles, submissions or content of other users; (10) uses any robot, spider, scraper or other automated means or interface not provided by Extend to access the Site; (11) extracts data or gathers or uses information available through the Site through any means not intentionally made available or provided for through the Site; (12) infringes or alleges to be infringing upon a third-party's intellectual property rights, including any patent, trademark, trade secret, copyright, right of publicity or other proprietary rights of any party, including, without limitation, any content that is the subject of any third-party claim of infringement; (13) violates contractual or fiduciary relationships; or (14) violates these Terms of Use or uses the Site in any manner that is inconsistent with the purposes or objectives of this Site, as determined in good faith by Extend.  Extend reserves the right to suspend or terminate your access to the Site and seek other legal or equitable remedies, upon becoming aware of any violation of this Acceptable Use Policy by you.

International Users
The Site is controlled, operated and administered by Extend from its offices within the United States.  Reference to services and content on the Site do not imply that such services are available in your local jurisdiction.  Extend makes no representations that materials or content available through the Site are appropriate or available for use outside the United States, and access to the Site from territories where its contents are illegal is prohibited.  You may not use the Site in violation of United States export laws and regulations.  If you access the Site from a location outside the United States, you are solely responsible for compliance with the laws of your local jurisdiction.

Warranty Disclaimer
THE SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS.  EXTEND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING: (1) THE SITE CONTENT, INCLUDING BUT NOT LIMITED TO (A) THE ACCURACY, COMPLETENESS, SECURITY, AVAILABILITY OR TIMELINESS OF THE SITE CONTENT, OR (B) THE RESULTS OBTAINED OR TO BE OBTAINED FROM THE SITE CONTENT;  OR (2) THE ABSENCE OF ANY MALWARE OR OTHER HARMFUL CODE ON THE SITE OR WITHIN ANY SITE CONTENT.  EXTEND, ITS AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.  

CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, AND ACCORDINGLY, THE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.  IF YOU ARE A CONSUMER, ANY STATUTORY RIGHTS THAT CANNOT BE WAIVED BY YOU ARE UNAFFECTED BY THIS SECTION.  

Limitation of Liability
IN NO EVENT WILL EXTEND, ITS AFFILIATES OR LICENSORS BE LIABLE TO YOU FOR ANY DIRECT, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOST REVENUES OR PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, DELICT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT EXTEND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  BECAUSE SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF DAMAGES, EXTEND’S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF SUCH JURISDICTION.


Indemnity
You agree to indemnify, defend and hold harmless Extend and its affiliates, and each of their respective officers, directors, employees, agents, suppliers and representatives, from and against all losses, expenses, damages, fines, penalties and other costs, including reasonable attorney fees, arising out of or related to (1) your use or misuse of the Site, including any Site Content; (2) your breach of these Terms of Use; or (3) any User Materials submitted by you to the Site.  Extend reserves the right to assume the exclusive defense and control of any matter that is subject to indemnification under this section, in which event you agree to cooperate with any reasonable requests assisting our defense of such matter.

Governing Law
All questions concerning the construction, validity, enforcement and interpretation of this Agreement shall be governed by and construed in accordance with the domestic laws of the state of California, without giving effect to any choice of law or conflict of law.

Binding Arbitration and Class Action Waiver
To the fullest extent permitted by law, you and Extend agree to arbitrate any controversy, claim or dispute arising out of or in any way related to your use of the Site, including but not limited to claims based on contract, tort, negligence, statutory or regulatory provisions. EACH PARTY IS GIVING UP ITS RIGHT TO SUE IN COURT AND TO HAVE ANY CONTROVERSY, CLAIM OR DISPUTE HEARD BY A JUDGE OR JURY.

YOU AND EXTEND EXPRESSLY AGREE TO ARBITRATE ANY CONTROVERSY, CLAIM OR DISPUTE ARISING OUT OF OR IN ANY WAY RELATED TO YOUR USE OF THE SITE.  THIS AGREEMENT TO ARBITRATE ALSO APPLIES TO THRESHOLD ARBITRABILITY ISSUES, INCLUDING ISSUES RELATED TO WHETHER THIS AGREEMENT TO ARBITRATE IS UNCONSCIONABLE OR ILLUSORY AND ANY DEFENSE TO ARBITRATION.  YOU ALSO AGREE THAT ANY ARBITRATION MAY ONLY BE BROUGHT IN YOUR AND OUR INDIVIDUAL CAPACITIES, NOT AS A CLASS, PURPORTED CLASS OR REPRESENTATIVE ACTION.  THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL OR ENTITY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.


The mutual promise by you and Extend to arbitrate any and all disputes, and to do so on an individual basis, rather than to litigate before the courts or other bodies, provides the mutual consideration for this agreement to arbitrate.

Either party may exercise the right to arbitrate by providing the other party with written notice of any and all claims forming the basis of such right in sufficient detail to inform the other party of the substance of such claims. In no event shall the request for arbitration be made after the date when institution of legal or equitable proceedings based on such claims would be barred by the applicable statute of limitations.

Unless you and Extend otherwise agree, the arbitration will be conducted in the county where you reside by a single neutral arbitrator and in accordance with the then current rules for resolution of disputes of the American Arbitration Association (AAA) (available online at www.adr.org). The parties are entitled to representation by an attorney or other representative of their choosing. The parties agree to abide by and perform any award rendered by the arbitrator. The arbitrator shall issue the award in writing and therein state the essential findings and conclusions on which the award is based. Judgment on the award may be entered in any court having jurisdiction thereof.

Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. Extend will consider reimbursing a portion of those fees upon a showing of financial hardship, unless the arbitrator determines the claims are frivolous.  You and Extend shall each be responsible for their own attorney’s fees and costs in arbitration, unless they are authorized by law or the arbitrator determines that a claim or proceeding was frivolous or brought for an improper purpose or in bad faith.

NOTWITHSTANDING THE ABOVE, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THIS ARBITRATION PROVISION WITHIN 30 DAYS FROM THE EARLIER OF: (1) THE DATE YOU REGISTER FOR AN ACCOUNT, OR (2) THE DATE YOU FIRST SIGNED AN AGREEMENT WITH EXTEND THAT CONTAINED AN ARBITRATION PROVISION.  The opt-out notice must be postmarked no later than the applicable deadline and mailed to Extend, Attention: Legal, 440 N Barranca Ave #4904, Covina, CA  91723.  The opt-out notice must state that you do not agree to this arbitration provision and must include the name, address, phone number and email address associated with your Account. You must sign the opt-out notice in order for it to be effective. This procedure is the only way you can opt out of this arbitration provision; failure to comply strictly with this procedure and the applicable deadline automatically will render the opt-out notice null and void. If you opt out of the arbitration provision, all other parts of these Terms of Use will continue to apply.

General
To the extent any portion of these Terms of Use is determined to be unenforceable by a court of competent jurisdiction, such portion will be modified solely to the extent necessary to cause such portion to be enforceable, and these Terms of Use, as modified, will remain in full force and effect.  This is the entire agreement between you and Extend relating to the subject matter herein.

Electronic Communications
These Terms and any other documentation, agreements, notices or communications between you and Company may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices and other communications for your reference.

How To Contact Us
If you have any questions about these Terms of Use, please contact Extend at privacy@extend.com. If you need more information about your Extend product protection or shipping protection coverage or need to file a claim, please contact Extend here: https://www.extend.com/contact-us.

Last updated: October 10, 2023

PLEASE READ THESE WEBSITE TERMS OF USE (“TERMS OF USE”) CAREFULLY.  THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF THE EXTEND WEBSITE, INCLUDING ALL INFORMATION, SERVICES AND OTHER CONTENT PROVIDED ON THE EXTEND WEBSITE (COLLECTIVELY, THE “SITE”).  BY ACCEPTING THESE TERMS OF USE OR BY ACCESSING AND USING THE SITE, YOU AGREE THAT: (1) YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS OF USE, AND (2) THESE TERMS OF USE CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND EXTEND, INC. (“EXTEND”).  IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU ARE NOT PERMITTED TO ACCESS OR USE THE SITE.  

ARBITRATION NOTICE: These Terms of Use contain a binding arbitration agreement including a waiver of any right to participate in a class action lawsuit or class-wide arbitration.  Please see the “Arbitration Agreement and Class Action Waiver” section below for additional details.  

Minimum Age
You represent that you are at least 18 years of age (or the age of majority in the state in which you reside).  If you are under the age of 18 (or the age of majority in the state in which you reside), but at least 13 years of age, you may use the Site only under the supervision of your legal guardian who has agreed to be bound by these Terms of Use. This Site is not intended for, and you may not use this Site if you are under 13 years of age.  

Privacy Policy
Please click here to view our Privacy Policy, which applies to personal information collected from or provided by you on the Site.  

Modifications
Extend reserves the right to modify and update these Terms of Use, as well as any aspect of the Site at any time in its sole discretion.  Your continued access to or use of the Site will constitute your acceptance of any modifications and updates made by Extend.  

Your Account
You may be required to create an account with Extend (“Account”) in order to access certain content and services on the Site.  You are not permitted to share, sell, distribute or otherwise transfer your Account or allow your login credentials to be used by any other individual.  Extend may terminate your Account and suspend your use of the Site for any reason or no reason, without prior notice to you, including but not limited to if Extend suspects that your Account is being used in an unauthorized manner.

Site Content
The Site, including all information, services, images, logos, trademarks, graphics, software, and other content made available by Extend on the Site (collectively, the “Site Content”) are the sole property of Extend, its affiliates or their licensors and are protected by copyright and other laws, both in the United States and in other countries.  You may not reproduce, modify, republish, distribute, resell, broadcast, reverse-engineer, create derivative works from or otherwise exploit in any manner, in whole or in part, the Site Content, except to the extent expressly permitted by Extend.  You may download and copy Site Content made available to you on the Site for your personal and noncommercial use, provided that you keep intact any copyright or other proprietary notices displayed therein.  Except for this limited license, Extend does not convey any interest in or to the Site Content.  All rights not expressly granted herein are reserved by Extend, its affiliates and their licensors.

Third-Party Services
The Site may include links to or plug-ins of third-party websites, apps or services that may be operated by companies not affiliated with Extend.  The inclusion of such links or plug-ins on the Site is provided solely as a convenience to you, and Extend makes no representations or warranties regarding any such third-party website, app or service.   If you choose to click on any link to or plug-in of a third-party website, app or service, you understand that you are connecting directly to the third-party website, app or service and will be subject to any terms of use, policies and privacy practices of such third party.

Marketing and Surveys
Extend may send electronic surveys to you from time to time. By submitting answers to any such surveys, you grant Extend a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, reproduce, distribute, prepare derivative works of, display, perform and otherwise fully make use of your survey responses, and any information, materials or other content contained therein, in connection with Extend’s business, including without limitation for promoting and redistributing part or all of Extend’s services in any media formats and through any media channels (including, without limitation, APIs, third-party websites and feeds). You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third-party rights, including without limitation, any privacy rights, publicity rights, copyrights, contract rights or any other intellectual property or proprietary rights. You hereby consent and grant Extend the right and license to use and license others to use, in perpetuity, your name (displayed in conjunction with your survey responses) and publish such portions of the survey with your name, for any lawful trade, marketing, promotional or advertising purpose in connection with Extend’s services, anywhere in the world, in any medium, whether now known or later developed.  You expressly release Extend and its officers, employees, agents and licensees from and against any and all past, present and future claims for compensation or liability that you or your successors, assigns or estate may have for violation of the right of privacy or publicity, defamation, libel or any other claim or cause of action arising out of the use of your survey responses or your name or endorsement.

Shipping Protection
Shipments eligible for Extend Shipping Protection are insured under a cargo insurance policy (the “Extend Policy”) issued to Extend by Overtime Insurance Solutions Corporation and produced through Extend Insurance Agency, Inc. (“EIA”).  While you are not an insured under the Extend Policy, any reimbursement, if applicable, will be directed to you as a loss payee.  Coverage may not be available in all jurisdictions and coverage is governed by the terms, conditions, limitations and exclusions set forth in the Extend Policy.  Extend and EIA may earn commissions or other compensation in connection with making protection available for eligible shipments under the Extend Policy.  Extend’s Shipping Protection guide can be found at https://www.extend.com/shipping-protection-guide.

Acceptable Use Policy  
You agree that you will not post or submit any content, including but not limited to reviews, comments, ideas, photos and other information (collectively, “User Material”) or use the Site in a manner that: (1) is obscene, inappropriate, threatening, harassing, abusive, false, inaccurate, deceptive, libelous, defamatory, vulgar, pornographic, invasive of privacy or is otherwise injurious to third parties; (2) constitutes a criminal offense, gives rise to civil liability or otherwise violates any local, state, national or international law; (3) contains computer viruses, malware, bots, worms, Trojan horses or other harmful, disruptive, or destructive materials that limit the functionality of any computer software, hardware or telecommunications equipment; (4) includes advertisements, promotional materials, spam, junk mail, pyramid schemes or other forms of solicitation; (5) impersonates another person or entity or falsely states or misrepresents your affiliation with a person or entity; (6) attempts to or disguises the origin of any User Material posted to the Site; (7) implies Extend’s endorsement of your content; (8) restricts or interferes with any other User’s ability to use or enjoy the Site, as determined by Extend in its sole discretion;  (9) tampers with postings, registration information, profiles, submissions or content of other users; (10) uses any robot, spider, scraper or other automated means or interface not provided by Extend to access the Site; (11) extracts data or gathers or uses information available through the Site through any means not intentionally made available or provided for through the Site; (12) infringes or alleges to be infringing upon a third-party's intellectual property rights, including any patent, trademark, trade secret, copyright, right of publicity or other proprietary rights of any party, including, without limitation, any content that is the subject of any third-party claim of infringement; (13) violates contractual or fiduciary relationships; or (14) violates these Terms of Use or uses the Site in any manner that is inconsistent with the purposes or objectives of this Site, as determined in good faith by Extend.  Extend reserves the right to suspend or terminate your access to the Site and seek other legal or equitable remedies, upon becoming aware of any violation of this Acceptable Use Policy by you.

International Users
The Site is controlled, operated and administered by Extend from its offices within the United States.  Reference to services and content on the Site do not imply that such services are available in your local jurisdiction.  Extend makes no representations that materials or content available through the Site are appropriate or available for use outside the United States, and access to the Site from territories where its contents are illegal is prohibited.  You may not use the Site in violation of United States export laws and regulations.  If you access the Site from a location outside the United States, you are solely responsible for compliance with the laws of your local jurisdiction.

Warranty Disclaimer
THE SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS.  EXTEND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING: (1) THE SITE CONTENT, INCLUDING BUT NOT LIMITED TO (A) THE ACCURACY, COMPLETENESS, SECURITY, AVAILABILITY OR TIMELINESS OF THE SITE CONTENT, OR (B) THE RESULTS OBTAINED OR TO BE OBTAINED FROM THE SITE CONTENT;  OR (2) THE ABSENCE OF ANY MALWARE OR OTHER HARMFUL CODE ON THE SITE OR WITHIN ANY SITE CONTENT.  EXTEND, ITS AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.  

CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, AND ACCORDINGLY, THE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.  IF YOU ARE A CONSUMER, ANY STATUTORY RIGHTS THAT CANNOT BE WAIVED BY YOU ARE UNAFFECTED BY THIS SECTION.  

Limitation of Liability
IN NO EVENT WILL EXTEND, ITS AFFILIATES OR LICENSORS BE LIABLE TO YOU FOR ANY DIRECT, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOST REVENUES OR PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, DELICT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT EXTEND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  BECAUSE SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF DAMAGES, EXTEND’S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF SUCH JURISDICTION.


Indemnity
You agree to indemnify, defend and hold harmless Extend and its affiliates, and each of their respective officers, directors, employees, agents, suppliers and representatives, from and against all losses, expenses, damages, fines, penalties and other costs, including reasonable attorney fees, arising out of or related to (1) your use or misuse of the Site, including any Site Content; (2) your breach of these Terms of Use; or (3) any User Materials submitted by you to the Site.  Extend reserves the right to assume the exclusive defense and control of any matter that is subject to indemnification under this section, in which event you agree to cooperate with any reasonable requests assisting our defense of such matter.

Governing Law
All questions concerning the construction, validity, enforcement and interpretation of this Agreement shall be governed by and construed in accordance with the domestic laws of the state of California, without giving effect to any choice of law or conflict of law.

Binding Arbitration and Class Action Waiver
To the fullest extent permitted by law, you and Extend agree to arbitrate any controversy, claim or dispute arising out of or in any way related to your use of the Site, including but not limited to claims based on contract, tort, negligence, statutory or regulatory provisions. EACH PARTY IS GIVING UP ITS RIGHT TO SUE IN COURT AND TO HAVE ANY CONTROVERSY, CLAIM OR DISPUTE HEARD BY A JUDGE OR JURY.

YOU AND EXTEND EXPRESSLY AGREE TO ARBITRATE ANY CONTROVERSY, CLAIM OR DISPUTE ARISING OUT OF OR IN ANY WAY RELATED TO YOUR USE OF THE SITE.  THIS AGREEMENT TO ARBITRATE ALSO APPLIES TO THRESHOLD ARBITRABILITY ISSUES, INCLUDING ISSUES RELATED TO WHETHER THIS AGREEMENT TO ARBITRATE IS UNCONSCIONABLE OR ILLUSORY AND ANY DEFENSE TO ARBITRATION.  YOU ALSO AGREE THAT ANY ARBITRATION MAY ONLY BE BROUGHT IN YOUR AND OUR INDIVIDUAL CAPACITIES, NOT AS A CLASS, PURPORTED CLASS OR REPRESENTATIVE ACTION.  THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL OR ENTITY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.


The mutual promise by you and Extend to arbitrate any and all disputes, and to do so on an individual basis, rather than to litigate before the courts or other bodies, provides the mutual consideration for this agreement to arbitrate.

Either party may exercise the right to arbitrate by providing the other party with written notice of any and all claims forming the basis of such right in sufficient detail to inform the other party of the substance of such claims. In no event shall the request for arbitration be made after the date when institution of legal or equitable proceedings based on such claims would be barred by the applicable statute of limitations.

Unless you and Extend otherwise agree, the arbitration will be conducted in the county where you reside by a single neutral arbitrator and in accordance with the then current rules for resolution of disputes of the American Arbitration Association (AAA) (available online at www.adr.org). The parties are entitled to representation by an attorney or other representative of their choosing. The parties agree to abide by and perform any award rendered by the arbitrator. The arbitrator shall issue the award in writing and therein state the essential findings and conclusions on which the award is based. Judgment on the award may be entered in any court having jurisdiction thereof.

Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. Extend will consider reimbursing a portion of those fees upon a showing of financial hardship, unless the arbitrator determines the claims are frivolous.  You and Extend shall each be responsible for their own attorney’s fees and costs in arbitration, unless they are authorized by law or the arbitrator determines that a claim or proceeding was frivolous or brought for an improper purpose or in bad faith.

NOTWITHSTANDING THE ABOVE, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THIS ARBITRATION PROVISION WITHIN 30 DAYS FROM THE EARLIER OF: (1) THE DATE YOU REGISTER FOR AN ACCOUNT, OR (2) THE DATE YOU FIRST SIGNED AN AGREEMENT WITH EXTEND THAT CONTAINED AN ARBITRATION PROVISION.  The opt-out notice must be postmarked no later than the applicable deadline and mailed to Extend, Attention: Legal, 440 N Barranca Ave #4904, Covina, CA  91723.  The opt-out notice must state that you do not agree to this arbitration provision and must include the name, address, phone number and email address associated with your Account. You must sign the opt-out notice in order for it to be effective. This procedure is the only way you can opt out of this arbitration provision; failure to comply strictly with this procedure and the applicable deadline automatically will render the opt-out notice null and void. If you opt out of the arbitration provision, all other parts of these Terms of Use will continue to apply.

General
To the extent any portion of these Terms of Use is determined to be unenforceable by a court of competent jurisdiction, such portion will be modified solely to the extent necessary to cause such portion to be enforceable, and these Terms of Use, as modified, will remain in full force and effect.  This is the entire agreement between you and Extend relating to the subject matter herein.

Electronic Communications
These Terms and any other documentation, agreements, notices or communications between you and Company may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices and other communications for your reference.

How To Contact Us
If you have any questions about these Terms of Use, please contact Extend at privacy@extend.com. If you need more information about your Extend product protection or shipping protection coverage or need to file a claim, please contact Extend here: https://www.extend.com/contact-us.

Politique de confidentialité de Extend

Date d’entrée en vigueur : 21 Septembre 2023

La protection de vos renseignements personnels est importante pour nous. Nous avons rédigé la présente politique de confidentialité pour vous présenter la façon dont nous recueillons, utilisons et communiquons les renseignements personnels que nous obtenons à votre sujet lorsque vous utilisez le site Web Extend (le « Site »), ainsi que l’ensemble des interfaces de programmation d’application et des autres services que fournit Extend (collectivement, les « Services »). La présente politique de confidentialité décrit également les mesures que nous prenons afin de protéger vos renseignements personnels et de préserver les choix qui s’offrent à vous à cet égard. À moins d’indication contraire, la présente politique de confidentialité s’applique à tous les utilisateurs des Services. Les Services sont fournis par Extend, Inc. (« Extend », « nous », « notre » ou « nos »).

1. Gestion de vos préférences en matière de renseignements personnels
Vous pouvez choisir de ne plus recevoir de courriels de marketing de notre part en suivant le lien de désinscription qui figure dans le courriel pertinent. Si vous avez des questions au sujet de la présente politique de confidentialité, veuillez nous écrire à privacy@extend.com.

Résidents de la Virginie : si vous résidez en Virginie et souhaitez obtenir plus d’information sur vos droits en matière de protection des renseignements personnels, veuillez vous reporter à la rubrique « Droits en matière de protection des renseignements personnels en Virginie » de la présente politique de confidentialité.

Consommateurs canadiens : si vous êtes un consommateur canadien et souhaitez obtenir plus d’information sur vos droits en matière de protection des renseignements personnels, veuillez vous reporter à la rubrique « Énoncé de confidentialité pour les consommateurs canadiens » de la présente politique de confidentialité.

2. Renseignements que nous recueillons
Nous pouvons obtenir à votre sujet certains renseignements personnels que vous nous fournissez volontairement, notamment tout renseignement que vous ajoutez à votre compte ou lors de vos communications avec nous. Nous recueillons également des renseignements personnels auprès des commerçants et des partenaires qui offrent nos services de protection sur leurs sites Web ou par l’entremise d’autres canaux de distribution. Parmi les renseignements personnels que nous recueillons, mentionnons les suivants :

  • Coordonnées : p. ex. le nom, l’adresse courriel, l’adresse postale et le numéro de téléphone.
  • Renseignements sur le produit visé par votre service Extend : p. ex. le type de produit, le numéro de série du produit, la date et le montant de l’achat ainsi que le fabricant.
  • Renseignements sur votre service de protection Extend : p. ex. le numéro d’identification, le type, la durée et la couverture du service que vous avez acheté.
  • Renseignements relatifs aux réclamations : p. ex. le numéro d’identification de votre réclamation, la description de la nature et de la cause du problème concernant le produit, ainsi que l’état de la réclamation et les mesures prises à ce sujet.
  • Autres renseignements personnels que vous fournissez : p. ex. par l’entremise de courriels, de conversations téléphoniques ou de clavardages.

Renseignements obtenus par voie automatisée

Lorsque vous interagissez avec nos Services, nous obtenons certains renseignements par des moyens automatisés, comme les témoins, les journaux de serveurs Web et les pixels invisibles. Un témoin est un petit fichier de texte qui est stocké sur votre ordinateur pour identifier votre navigateur Web et votre appareil. Un pixel invisible, aussi connu sous les termes « pixel espion » ou « image invisible », associe les pages Web aux serveurs Web et aux témoins et peut être utilisé pour transmettre les renseignements recueillis au moyen de témoins à un serveur Web. Nous utilisons de tels moyens technologiques dans le cadre des Services pour collecter des renseignements sur vos appareils ainsi que sur vos habitudes de navigation et d’utilisation. Les renseignements ainsi obtenus comprennent le type de navigateur que vous utilisez, les renseignements d’identification de votre appareil, votre adresse IP, les pages que vous consultez ainsi que le moment et la durée de vos visites sur le Site. Nous nous servons de ces renseignements pour mieux comprendre la façon dont les gens utilisent les Services et pour les améliorer. Grâce à ces moyens technologiques, nous pouvons : 1) enregistrer vos renseignements afin que vous n’ayez pas à les saisir de nouveau; 2) suivre et analyser votre utilisation des Services et vos interactions avec ceuxci; 3) personnaliser les Services en fonction de vos préférences; 4) mesurer la facilité d’utilisation des Services et l’efficacité de nos communications; et 5) gérer et améliorer nos Services de toute autre façon que ce soit et veiller à leur bon fonctionnement.

La plupart des navigateurs Web sont initialement réglés de façon à accepter les témoins. Vous pouvez réinitialiser votre navigateur Web pour refuser tous les témoins ou pour qu’il vous indique le moment où un témoin est envoyé. Toutefois, la suppression ou la désactivation des témoins risque d’empêcher le bon fonctionnement de certaines fonctionnalités des Services.

Notre Site n’est pas conçu pour reconnaître les signaux d’interdiction de suivi (Do Not Track) des navigateurs.

Services d’analyse de tiers

Nous utilisons les services d’analyse de tiers pour nos Services, par exemple Google Analytics et Hotjar. Les renseignements obtenus par l’entremise des Services peuvent être communiqués ou recueillis directement dans le cadre de ces services. Pour en savoir plus sur Google Analytics, veuillez visiter le site https://www.google.com/policies/privacy/partners/. Pour en savoir plus sur Hotjar, veuillez visiter le site https://help.hotjar.com/hc/enus/categories/115001323967AboutHotjar.

3. Utilisation des renseignements que nous recueillons
Nous utilisons les renseignements personnels que nous recueillons à votre sujet aux fins suivantes :

  • Fournir nos Services et gérer notre relation avec vous.
  • Créer et gérer votre compte auprès de nous, établir et valider votre identité pour vous permettre d’accéder à nos Services et de les utiliser.
  • Traiter les réclamations et les commandes relatives à nos Services et y donner suite.
  • Personnaliser votre expérience avec nos Services.
  • Accroître et maintenir la sécurité de nos Services et prévenir les utilisations malveillantes.
  • Communiquer avec vous (notamment afin de vous proposer des offres et d’autres communications sur nos Services) et vous fournir du soutien à la clientèle.
  • Gérer les possibilités de carrière au sein de Extend.
  • Offrir, évaluer et améliorer nos Services (y compris gérer les Services; mettre au point de nouveaux services et de nouvelles offres; améliorer nos Services; gérer nos communications; analyser nos Services; analyser des données; et exécuter nos fonctions de comptabilité et d’audit et d’autres fonctions internes).
  • Déceler et prévenir les fraudes et les autres activités criminelles, les réclamations, ainsi que diverses autres responsabilités et vous protéger contre de telles éventualités.
  • Respecter les exigences juridiques et réglementaires, les normes du secteur ainsi que nos politiques et modalités.

Nous pouvons aussi utiliser les renseignements recueillis dans d’autres circonstances. Le cas échéant, nous vous fournirons un avis à cet effet au moment de la collecte des renseignements et demanderons votre consentement si la loi l’exige.

4. Renseignements que nous communiquons
Nous pouvons transmettre certaines catégories de renseignements personnels que nous traitons à votre sujet (comme décrit cidessus) à certains tiers, notamment : 

  • Nos sociétés affiliées et nos filiales, aux fins de prestation et de gestion de nos Services.
  • La compagnie d’assurance, le commerçant ou le partenaire auprès duquel vous avez acheté un produit, en vue d’offrir et de gérer nos Services. Vos renseignements personnels seront traités par ces tiers conformément à leur énoncé de confidentialité respectif. Chacun d’eux assume de façon distincte la responsabilité de la gestion et de la protection des renseignements personnels que nous leur communiquons.
  • Nos fournisseurs de services et nos autres entités, afin qu’ils puissent fournir certains services en notre nom, notamment l’hébergement et la maintenance de nos bases de données et de notre Site, le stockage et la gestion des données ainsi que le marketing et les promotions. Nous n’autorisons pas nos fournisseurs de services à utiliser ni à communiquer les renseignements, sauf dans la mesure nécessaire pour fournir des services en notre nom ou pour satisfaire des exigences juridiques et réglementaires.

De plus, nous pouvons communiquer des renseignements personnels dans les cas suivants : 1) si nous y sommes tenus par la loi ou par une procédure judiciaire (comme une ordonnance d’un tribunal ou une assignation à comparaître); 2) en réponse à des demandes légitimes formulées par des organismes gouvernementaux, y compris un accès légitime par des autorités gouvernementales, des tribunaux ou des organismes d’application de la loi d’ailleurs, dans les territoires où nous, nos sociétés affiliées ou nos fournisseurs de services exerçons nos activités; 3) pour établir, exercer ou défendre nos droits prévus par la loi; 4) lorsque nous croyons que la communication est nécessaire ou appropriée pour prévenir un préjudice corporel ou autre ou une perte financière, ou pour préserver la sécurité, la propriété ou les droits de Extend ou d’un autre tiers; 5) en lien avec une enquête sur une activité illégale, soupçonnée ou réelle; ou 6) avec votre consentement.

Nous nous réservons aussi le droit de transférer tout renseignement personnel à votre sujet advenant la vente ou le transfert de la totalité ou d’une partie de notre entreprise ou de nos actifs (y compris dans le cadre d’une fusion, d’une acquisition, d’une coentreprise, d’une réorganisation, d’un dessaisissement, d’une dissolution ou d’une liquidation).

Nous ne vendons d’aucune façon les renseignements personnels à des tiers en échange d’une contrepartie pécuniaire.

5. Renseignements personnels que vous rendez accessibles à autrui
Lorsque vous utilisez certaines fonctionnalités des Services, vous rendez certains de vos renseignements personnels accessibles à autrui. Par exemple, lorsque vous publiez l’évaluation d’un service ou une photo sur le Site, d’autres utilisateurs peuvent voir votre nom (prénom et initiale du nom de famille), votre ville de résidence et d’autres renseignements que vous choisissez de rendre accessibles aux autres. Veuillez noter que lorsque vous ajoutez des renseignements sur un espace public des Services, d’autres personnes peuvent y avoir accès.

6. Façon dont nous protégeons les renseignements personnels
Nous avons mis en place des mesures administratives, techniques et physiques conçues pour protéger les renseignements personnels que nous recueillons par l’intermédiaire de nos Services contre la destruction, la perte, la modification, la divulgation, l’utilisation ou l’accès accidentel, illégal ou non autorisé.

7. Autres Services en ligne et fonctionnalités de tiers
Pour votre commodité et à titre d’information, nos Services peuvent contenir des liens vers d’autres services en ligne et peuvent comprendre des fonctionnalités de tiers, par exemple des applications, des outils, des widgets et des modules d’extension. Nos Services peuvent aussi permettre à d’autres de vous envoyer de tels liens. Ces services en ligne et ces fonctionnalités de tiers peuvent appartenir à de tierces parties qui les exploitent et qui sont indépendantes de nous. La présence d’un lien vers le service en ligne ou la fonctionnalité d’un tiers ne signifie pas que nous endossons ce dernier ni que nous lui sommes affiliés. Les pratiques des tiers concernés en matière de renseignements, y compris les renseignements qu’ils peuvent recueillir sur vous, sont régies par les avis en matière de protection des renseignements personnels de ces parties et nous vous suggérons fortement d’en prendre connaissance. Nous ne sommes pas responsables du contenu ni des pratiques en matière de protection des renseignements personnels de l’ensemble des sites Web, des applications ou des services qui n’appartiennent pas à Extend ou ne sont pas contrôlés par celleci.

8. Protection des renseignements personnels des enfants
Les Services sont destinés aux utilisateurs qui ont atteint l’âge de la majorité dans leur territoire de résidence. Nous ne recueillons pas intentionnellement de renseignements personnels auprès d’enfants âgés de moins de 13 ans ou d’enfants de tout autre âge, conformément à la législation applicable. Si nous apprenons que nous avons recueilli par mégarde des renseignements personnels sur un enfant âgé de moins de 13 ans ou sur un enfant de tout autre âge, conformément à la législation applicable, nous supprimerons ces renseignements de nos dossiers.

9. Transferts de données
Nous, nos sociétés affiliées et nos fournisseurs de services pouvons accéder aux renseignements personnels que nous recueillons à votre sujet, ainsi que les transférer, les stocker et les traiter autrement à l’extérieur de votre territoire de résidence, y compris les autres États des ÉtatsUnis ou les autres provinces du Canada ainsi que tout autre territoire étranger où nous, nos sociétés affiliées ou nos fournisseurs de services sommes situés. Cela peut comprendre les transferts dans des pays dont les lois sur la protection des renseignements personnels diffèrent de celles du pays à l’intérieur duquel vous avez initialement fourni les renseignements.

10. Modification de la présente politique de confidentialité
Nous pouvons mettre à jour la présente politique de confidentialité à l’occasion, sans préavis à votre intention, afin de refléter des modifications touchant nos pratiques en matière de protection des renseignements personnels. La date de la plus récente mise à jour sera indiquée au début de la présente politique de confidentialité.

11. Questions ou commentaires
Si vous avez des questions ou des commentaires concernant la présente politique de confidentialité ou la façon dont nous ou nos fournisseurs de services (y compris nos fournisseurs de services situés à l’extérieur du Canada) traitons vos renseignements personnels, veuillez nous écrire à l’adresse privacy@extend.com.

DROITS EN MATIÈRE DE PROTECTION DES RENSEIGNEMENTS PERSONNELS EN VIRGINIE

Si vous êtes un résident de la Virginie, vous avez le droit de demander l’accès à vos renseignements personnels ou encore leur correction ou leur suppression. Nous ne traitons pas vos renseignements personnels à des fins de publicité ciblée. Vous pouvez exercer vos droits ou faire appel d’une décision que nous avons prise à l’égard d’une demande que vous avez soumise. Pour ce faire, veuillez nous écrire à l’adresse privacy@extend.com.

ÉNONCÉ DE CONFIDENTIALITÉ POUR LES CONSOMMATEURS CANADIENS

Le présent énoncé de confidentialité pour les consommateurs canadiens complète la politique de confidentialité de Extend et ne concerne que les résidents du Canada.

Renseignements personnels. En vertu de la Loi sur la protection des renseignements personnels et les documents électroniques (Canada) et des lois provinciales sur la protection des renseignements personnels (collectivement, les « lois canadiennes sur la protection des renseignements personnels »), le terme « renseignements personnels » désigne les renseignements concernant un individu identifiable, notamment les renseignements décrits cidessus dans la présente politique de confidentialité en tant que renseignements personnels.

Modalités de collecte.

Nous recueillons les renseignements personnels que vous nous transmettez directement (en magasin, en ligne ou par d’autres canaux de communication) ou qui nous sont transmis automatiquement par vos appareils. Lorsque les lois applicables nous y autorisent, nous pouvons également recueillir des renseignements personnels auprès de tiers (notamment la compagnie d’assurance ainsi que le commerçant ou le partenaire auprès duquel vous avez acheté un produit) ou auprès de sources d’information publiques.

Consentement. Si vous nous fournissez vos renseignements personnels, vous reconnaissez que nous pouvons recueillir, utiliser, communiquer, conserver et traiter autrement vos renseignements personnels comme décrit dans la présente politique de confidentialité. En vertu des lois canadiennes sur la protection des renseignements personnels, à tout moment, vous avez le droit de retirer le consentement que vous avez accordé à l’égard de notre collecte, de notre utilisation ou de notre communication de vos renseignements personnels, sous réserve de la transmission d’un préavis raisonnable et des restrictions juridiques et contractuelles applicables. Si vous choisissez de retirer votre consentement, il se pourrait que nous ne puissions vous fournir nos produits et services selon la nature des renseignements personnels à l’égard desquels vous faites ce choix. Si vous retirez votre consentement à l’égard de renseignements personnels fournis à des tiers, nous informerons ces derniers du retrait de votre consentement dans la mesure requise par les lois canadiennes sur la protection des renseignements personnels.

Vos droits. Sous réserve de quelques exceptions prévues par les lois canadiennes sur la protection des renseignements personnels applicables, vous pouvez jouir de certains droits, dont le droit d’accéder à vos renseignements personnels dont nous avons la garde ou le contrôle, de les mettre à jour et d’en corriger les inexactitudes. Vous pouvez également retirer votre consentement à notre collecte, à notre utilisation et à notre communication de vos renseignements personnels (sous réserve de restrictions juridiques et contractuelles).

Pour exercer les droits mentionnés cidessus, pour soumettre une demande au nom d’un consommateur ou pour nous faire part d’une autre question ou d’un autre commentaire au sujet de nos politiques et pratiques en matière de protection des renseignements personnels, veuillez écrire à notre directeur de la sécurité de l’information à l’adresse privacy@extend.com. Si vous demandez le retrait de votre consentement ou si vous demandez l’accès à vos renseignements personnels ou la correction de vos renseignements personnels ou une autre mesure à cet égard, nous exigerons que vous nous fournissiez certains renseignements pour vérifier votre identité et/ou la légitimité de votre pouvoir d’agir au nom d’un consommateur.

Conservation des données. Sauf dans la mesure autrement permise ou prescrite par les lois canadiennes sur la protection des renseignements personnels ou par les autres lois ou règlements canadiens applicables, nous ne conserverons vos renseignements personnels qu’aussi longtemps qu’il le sera nécessaire pour les fins à l’égard desquelles nous les avons recueillis, y compris le respect des exigences d’ordre juridique ou comptable ou des obligations d’information. Dans certaines circonstances, nous pouvons rendre anonymes vos renseignements personnels afin qu’ils ne puissent plus vous être associés. Nous pouvons également utiliser ces données anonymes pour toutes fins commerciales légitimes sans qu’aucun autre avis ne vous soit donné et sans que votre consentement vous soit demandé.

Politiques et pratiques relatives à la gouvernance en matière de protection des renseignements personnels. Nous nous engageons à protéger vos renseignements personnels et nous avons mis en place des politiques et des pratiques qui régissent notre traitement des renseignements personnels, notamment :

  • Définition de responsabilités et de rôles pertinents en ce qui a trait au traitement des renseignements personnels dont nous avons la garde et le contrôle.
  • Politiques et procédures concernant la protection des renseignements personnels, notamment des mesures visant à les protéger contre la perte ou le vol, ainsi que contre la consultation, la communication, la copie, l’utilisation ou la modification non autorisée des renseignements personnels.
  • Procédures relatives au traitement des demandes et des plaintes des personnes concernées.
  • Cadre régissant la conservation et la destruction des renseignements personnels dans le respect de nos obligations juridiques.

En outre, nous avons nommé un directeur de la sécurité de l’information, qui est responsable de veiller à ce que l’entreprise respecte les lois sur la protection des renseignements personnels applicables. De plus, nous sensibilisons nos employés à la protection des renseignements personnels, notamment au moyen de formations. Vous pouvez communiquer avec notre directeur de la sécurité de l’information à l’adresse privacy@extend.com.