Privacy Policy

1. Managing Your Information Preferences
   ‍You can review, correct, update, or change your Personal Information by changing the relevant settings in your account or by e-mailing us at privacy@extend.com.  You are able to opt out of receiving marketing e-mails from us by using the unsubscribe link in the relevant email, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account.  If you have questions or concerns regarding this Privacy Policy, please e-mail us at the same address.
2. Information We Collect
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   ‍Personal Information
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   ‍We collect information that personally identifies you, such as your name, address, phone number, mobile phone number, e-mail and other personally identifiable information that you choose to provide us with or that you choose to include in your account (“Personal Information”).  You may be asked to provide payment information; however, we do not store or have access to this information and payments will be processed by a third-party payment processor.  You may be asked to provide us with Personal Information when you register with the Site or use any of our Services, and at other times.
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   ‍Usage Data and Site Activity
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   ‍We automatically collect information regarding the actions you take on the Site (“Usage Data”).  For example, each time you use the Site we automatically collect the type of Web browser you use, your device identification information, your IP address, the pages you view, and the time and duration of your visits to the Site.  We use this information to help us understand how people use the Site and Services, and to enhance the services we offer.
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   ‍Cookies, Anonymous Identifiers and Other Information
   
   ‍We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie).  We use cookies and other anonymous identifiers to analyze use of and improve the Site and Services and as described in the Advertising and Online Tracking Section of this Privacy Policy.  Most web browsers are initially set up to accept cookies.  You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies.  Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.
   
   We use Google Analytics on the Site and Services to collect Usage Data, to analyze how users use the Site and Services, and to provide advertisements to you on other websites.  For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
   
   We also use Hotjar on the Site and Services to collect Usage Data, to better understand our users’needs and to optimize the Site and Services by building and maintaining user feedback. Hotjar usescookies and other technologies to collect data on users’ behavior and their devices. This includes adevice's IP address (processed during your session and stored in a de-identified form), devicescreen size, device type (unique device identifiers), browser information, geographic location(country only), and the preferred language used to display our website. Hotjar stores thisinformation on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sellany of the data collected on our behalf. For further details, visit https://help.hotjar.com/hc/enus/categories/115001323967-About-Hotjar.
3. How We Use Information and When We May Share and Disclose Information Generally
   ‍We use Personal Information for internal purposes only, such as to provide you with the Site and Services, including to send you alerts about your account, to improve the Site and Services, to notify you of new products or services, and to otherwise communicate with you about Extend.  We may also use your Personal Information to provide more relevant search results from the search functions of the Site and the Services.  We will not disclose Personal Information to third parties, including for their direct marketing purposes, without your consent, except as explained in this Privacy Policy.
   
4. Personal Information You Make Available to Others
   ‍By using the Site or the Services you may make certain of your Personal Information available to others.  For example, when you post a service rating or a photo on the Site other users may see your name (first name and last name initial), the city you live in and other information that you choose to make available to others.
   
5. Service Providers
   ‍From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”).  For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions.  We only provide our Service Providers with the information necessary for them to perform these services on our behalf.  Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure.  Service Providers are prohibited from using Personal Information other than as specified by us.
6. Advertising and Online Tracking
   ‍We may allow third-party companies to serve ads and collect certain anonymous information when you visit the Site and Services.  These companies may use certain information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you.  These companies typically use a cookie to collect this information.  Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our Site enable you to opt out of targeted advertising practices.  To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/.  We also provide you with additional tools to opt out of marketing from us.  You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy.
   
7. Other Transfers
   ‍We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with Extend.  If Extend is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction.  You will have the opportunity to opt out of any such transfer if, in our discretion, it will result in the handling of your Personal Information in a way that differs materially from this Privacy Policy.
8. Compliance with Laws and Law Enforcement
   ‍We cooperate with government and law enforcement officials and private parties to enforce and comply with the law.  We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of Extend or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
9. Be Careful When You Share Information with Others
   ‍Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others.  In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others.  This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
   
10. Security
    ‍We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us.  However, no data transmission over the Internet or other network can be guaranteed to be 100% secure.  As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
11. Links
    ‍Our Site and Services may contain links to other websites or allow others to send you such links.  A link to a third party’s website does not mean that we endorse it or that we are affiliated with it.  We do not exercise control over third-party websites.  You access such third-party websites or content at your own risk.  You should always read the privacy policy of a third-party website before providing any information to the website.
12. Children’s Privacy
    ‍The Site and Services are intended for users who are 18 years old or older.  We do not knowingly collect Personal Information from children under the age of 18.  If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.
13. Processing in the United States
    ‍Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country.  If you are located outside of the United States, please be advised that we process and store all information in the United States.  The laws in the United States may not be as protective of your privacy as those in your location.  By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.
    
14. Privacy Policy Changes
    ‍We may change this Privacy Policy from time to time.  If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site.  Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy.  By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.
    

PLEASE PRINT A COPY OF THIS PRIVACY POLICY FOR YOU RECORDS AND PLEASE CHECK THE SITE FREQUENTLY FOR ANY CHANGES.