Extend Co-Founder and CEO Offers Solution to Fashion's Returns Problem in Vogue Business Article

Spurred by a surge in online shopping during the pandemic, merchants adopted lenient, customer-friendly return policies. But these days, returns are eating a big chunk of profits, and retailers can't afford to maintain perks like free returns and extended return windows for everyone. For merchant verticals like fashion — where customers often buy an item in multiple sizes and return the ones that don't fit — the costs are particularly high.

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So what can retailers do to curb their return issues? Extend Co-Founder and CEO Woodrow Levin talked with Vogue Business' Maliha Shoaib about tested solutions that address problems like fraudulent claims and return abuse, including bracketing, wardrobing, and frequent returns.

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Read the full story here: Is 2026 the Year Fashion Finally Fixes Its Returns Problem?