The Great Escape

You love it. We cover it.

Extend Product Protection gives you the peace of mind to enjoy your products for years to come. Have a question or need to file a claim? Let's get you to the right place.

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Get all the details on what's covered

Extend offers accidental damage and extended product protection on The Great Escape products. To see our full terms & conditions, please select from the options below.

Protection Plan Coverage

Indoor Furniture

Up to 5 years of accidental damage coverage Coverage starts on day 1

What's covered

Accidental stains and damage: Protection against stains from food, drink and bodily fluids, as well as rips and tears.

Extended coverage: Protection against mechanical or electrical failure.

Product replacement: If we can’t fix it, we’ll replace it. No fees. No deductibles.

Customer-focused support: Simple claims process with convenient 24/7 online support.

Terms & Conditions

Outdoor Furniture

5 years of accidental damage coverage Coverage starts on day 1

What's covered

Accidental stains and damage: Protection against stains from food, drink and bodily fluids. Also includes rips and tears, as well as broken parts and a one time courtesy coverage of umbrella breakage.

Extended coverage: Protection against mechanical or electrical failure.

Product replacement: If we can’t fix it, we’ll replace it. No fees. No deductibles.

Customer-focused support: Simple claims process with convenient 24/7 online support.

Terms & Conditions

Pools

5 years of extended coverage Coverage starts after the manufacturer warranty expires

What's covered

Mechanical or electrical failure: Protection against failure involving pool heater, pump, and cleaning/vacuum accessory.

Product replacement: If we can’t fix it, we’ll replace it. No fees. No deductibles.

Customer-focused support: Simple claims process with convenient 24/7 online support.

Terms & Conditions

Heaters and Pumps

3 years of extended coverage Coverage starts after the manufacturer warranty expires

What's covered

Mechanical or electrical failure: Protection against failure involving pool heater, pump, and cleaning/vacuum accessory.

Product replacement: If we can’t fix it, we’ll replace it. No fees. No deductibles.

Customer-focused support: Simple claims process with convenient 24/7 online support.

Terms & Conditions

Hot Tubs

5 years of extended coverage Coverage starts after the manufacturer warranty expires

What's covered

Mechanical or electrical failure: Protection against failure involving original hot tub cover & hinges, plugs, control/circuit board, motor, and outer spa shell.

Product replacement: If we can’t fix it, we’ll replace it. No fees. No deductibles.

Customer-focused support: Simple claims process with convenient 24/7 online support.

Terms & Conditions

Gym Equipment

3 years of extended coverage Coverage starts after the manufacturer warranty expires

What's covered

Mechanical or electrical failure: Protection against failure, including treadmill walking belts and rollers.

Product replacement: If we can’t fix it, we’ll replace it. No fees. No deductibles.

Customer-focused support: Simple claims process with convenient 24/7 online support.

Terms & Conditions

Game Tables

3 years of accidental damage coverage Coverage starts on day 1

What's covered

Accidental stains and damage: Protection against stains from food or drink, as well as rips, tears, and burn marks.

Product replacement: If we can’t fix it, we’ll replace it. No fees. No deductibles.

Customer-focused support: Simple claims process with convenient 24/7 online support.

Terms & Conditions

Frequently Asked Questions

Why should I add Extend Product Protection?

Extend offers a seamless coverage experience that provides added peace of mind. Enjoy your purchase without worry.

What if I need to return my product?

If you return your product, The Great Escape returns the amount you paid for coverage. Depending on how much time has passed since your purchase, Extend may issue a prorated refund, less any paid claims.

How do I file a claim?

You can file through our online Extend Claims Portal or call Extend at (877) 248-7707 and provide either your email address, contract ID, or other identifying piece of information. Extend will process your claim in minutes and once approved, send your details on your repair or replacement.

Does Extend Product Protection cover accidental damage?

Yes. For most eligible items including indoor furniture, outdoor furniture and game tables, Extend covers accidental damage in addition to extending the manufacturer warranty coverage.