Media Agent
Maintaining a high quality service is all about a close relationship with the consumer. The OpenCASE Media Agent provides a client-resident application that helps you maintain this direct and persistent connection to your customers and their devices.
You control the end-user experience. The Media Agent does not have its own presentation layer, but instead exposes programming interfaces (.COM, .NET, ActiveX) for easy integration with existing players, web pages or other applications.
The Media Agent manages media downloads on the customer's device (PC and CE) by ensuring user authentication, delivering and revoking licenses, and providing intelligence on reporting. This intelligence - details on download progress, completed or cancelled videos, download device etc - help you trouble-shoot and improve your overall service offering.
Media Agent Key Benefits
- Provides a direct and persistent connection to your end customer
- Manages licenses, ensuring that users and devices are authorized
- Facilitates PC implementations
- Provides total control over the end-user experience